Arkevia is a digital safe developed by Cegedim SRH, used by many French companies to distribute dematerialized pay slips to their employees. Access to the portal is done via myarkevia.com, a different address from arkevia.com which is reserved for employers. When the connection fails, the problem rarely stems from a global outage: it is most often explained by a recent security mechanism or a local browser setting.
Silent blocking by IP detection on Arkevia
Since mid-2024, Arkevia has integrated a system for detecting risky IP addresses. Connections passing through a VPN, a proxy, or an unusual foreign address may be rejected without an explicit error message. The page loops or simply returns to the login screen.
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This type of blocking is particularly confusing because no warning is displayed. Before suspecting a password issue, one should check that the network connection is direct. Disabling any VPN or proxy before connecting resolves a significant portion of the failures reported on QueChoisir and Signal-Arnaques forums since late 2024.
For employees traveling abroad, the situation is more restrictive. Connecting from an IP outside France can trigger the same filtering. Using the French mobile network while roaming, rather than local Wi-Fi, often allows bypassing this detection. Therefore, seeking a solution to connection bugs on Arkevia starts with a network diagnosis, not a password reset.
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Old password becoming invalid: the forced reset of Arkevia
At the end of 2024, Arkevia tightened its security requirements for passwords. The minimum length has been increased, and some passwords considered weak are now rejected. The catch: an old correct password may be rejected without the user having forgotten it.
The displayed message remains “incorrect password,” which prompts users to re-enter the same credentials in a loop. In this specific case, resetting is not a choice but a technical obligation imposed by the platform’s new security policy.
Adapted reset procedure
Clicking on “forgot password” from myarkevia.com triggers the sending of a reset email. This email often ends up in the spam or junk folder, especially on professional email accounts with strict filters.
- Always check the spam and promotions folders within five minutes of the request
- Create a new password that is sufficiently long, avoiding logical sequences and first names
- Enable two-factor authentication if the option is offered, to secure future connections
- Store the new password in a dedicated manager rather than in a text file or on a sticky note
Since early 2024, the recovery form may also request online proof of identity or a justification for changing the email address. This step lengthens the procedure but reduces the risk of impersonation. The CNIL reminded operators of their identity verification obligations at the end of 2023, leading several players, including Crédit Agricole Titres for Arkevia, to strengthen these forms.
Browser settings that block connection to myarkevia.com
When the network and password are not at fault, the browser remains the main suspect. Arkevia uses session cookies and scripts that may conflict with certain local configurations.
Expired cache and cookies
A cache containing expired session data prevents the login form from functioning normally. Clearing the cache and cookies specific to myarkevia.com is sufficient in most cases. On Chrome, accessing privacy settings and then deleting browsing data for the site takes less than a minute.
Problematic browser extensions
Ad blockers and privacy extensions (like uBlock Origin, Privacy Badger) can intercept Arkevia’s authentication requests. Temporarily disabling these extensions or opening a private browsing window allows for a quick test to see if the problem originates there.
- Open a private browsing window and attempt to connect
- If the connection works in private mode, disable the extensions one by one to identify the one that is blocking
- Test with another browser (Firefox if you are using Chrome, or vice versa) to confirm the diagnosis
Lost activation codes: retrieving your employer ID
The first connection to Arkevia requires a secret code and an ID number provided by the employer, usually sent by email at the time of activating the digital safe. If this email has been deleted or lost, the company’s HR service remains the only point of contact to recover this information.
The ID number is also found on previous paper or PDF pay slips. Checking the pay slips already in the employee’s possession can avoid back-and-forth with human resources.
Some companies use a personalized portal with a specific URL rather than myarkevia.com directly. In this case, the login address differs from the standard address. The HR service or the initial activation message contains this URL. Connecting to myarkevia.com with credentials from a personalized portal will systematically generate an error, with no clear explanation on the interface side.
The documents stored in the Arkevia safe remain accessible for several decades, even after leaving the company. Keeping your definitive credentials in a reliable place avoids having to go through the recovery procedure months or years later. An employee who leaves their employer retains access to their personal space, provided they have up-to-date credentials and a valid email address linked to the account.